Frequently Asked Questions (Web app)

If you have anything else you want to ask, reach out to us.

I’ve added a user to the group but they cannot see the project on the web or mobile app.

Users, including admins, can only see projects on the mobile app if they are added to that specific project. To change the project a person has access to:

First log into the app and select your group.
Then, in the left sidebar, press Team
Press Edit on the user you would like to add to a project.
In the projects field, search and select the project(s) you would like to add them to.
Press Update user
Once the user refreshed the web/mobile app, they should now see that they have access to the project.

Why can’t I see my form when I open my project on the web or mobile app?

To use a form for a project, you first have to add that form to your project(s). To do that, follow these steps:

First log into the app and select your group.
Then, in the left sidebar, press Forms
Click on the form you would like to add to a project.
At the top of the page, click on Add projects
Add your project(s) to the Projects field in the drawer and press Update form.
After refreshing the web/mobile app, they should now see that you can submit data form that form against your project(s).

The “Spots” field doesn’t show any options to select when I’m submitting data.

Users only see spots that they have been added to. To add a user to a spot:

First log into the app and select your group.
Then, in the left sidebar, press Team
Press Edit on the user you would like to add to a spot.
In the spots field, search and select the spot(s) you would like to add them to.
Press Update user
Once the user refreshed the web/mobile app, they should now see that they can select the spots.

The “Stations” field doesn’t show any options to select when I’m submitting data.

Please get your group administrator to check the following:

That the station has a listed spot, if applicable.
That in the station form's settings, "Shared" is enabled.
That in the settings for the form where you use the station field, that the station field settings has the right Form field selected.

How do I change my email?

Unfortunately at this stage we don't support email changes. The reasoning why is that all of your data is associated with your current email, and changing your email for your account would break that link, making it more difficult for your group to properly audit who submitted historic records of data. We recommend instead to create a new account with your new email and request access to your project(s) again.

I can't see my form data in the web app, what happened?

Please check the following:

That your form data is not saved as a draft on your mobile app. (Refer to our instructions here to check and submit your drafts.)
That you have opened the mobile app with access to wifi or a data network after submitting your data offline; and your phone is not in offline mode.
That your filters and date range that you have selected in the web app are not excluding your data. By default when you open the form data table it filters to the last 30 days of data.
That you have not had your access to the group or project changed.
That you have not been removed as a group collaborator from the project.

If none of these apply and you still cannot see your form data, please reach out to us so we can investigate further.