Frequently Asked Questions (Mobile app)

If you have anything else you want to ask, reach out to us.

I don't see any results / options to select for my spots, stations, or users field in the mobile app?

Please check with your project coordinator that you have been added to a spot.

If you still cannot see any results/options out on the field, try enabling offline mode. Offline mode will try and get your spots from your devices local storage instead of the internet. For this to work you would have to had opened the form at least once with an internet connection to record the data.

If you are still experiencing issues with this, please get in contact with us.

The app is loading slowly, what can I do?

This often happens when you are out on the field and you have a very slow or unstable internet connection, but are not fully offline. You can try enabling offline mode to make the app load data faster. Offline mode will try and get your spots from your devices local storage instead of the internet. For this to work you would have to had opened the form at least once with an internet connection to record the data.

I think I lost my data / I don't see my submitted data on the web app / How do I submit form drafts?

The most common reason why you do not see your data on the web app is that your data is saved on your phone as a draft and has not yet been submitted. To check your forms for drafts:

1. Open the mobile app and press My Hub at the bottom of the screen.
2. Select the project you would like check.
3. Select the form you would like to check.

On the form page, if you have any pending drafts, you should see them under a heading called Form Drafts.

To submit a form draft, press Open Draft at the bottom of the form draft, SCROLL down to the BOTTOM of the form and press Submit

Once you have submitted all your form drafts, or if you have none, make sure you have the mobile app opened with access to wifi or a data network after submitting your data offline; and your phone is not in offline mode.

If you still do not see your data, please check the following:

• That your filters and date range that you have selected in the web app are not excluding your data. By default when you open the form data table it filters to the last 30 days of data.
• That you have not had your access to the group or project changed.
• That you have not been removed as a group collaborator from the project.

If none of these apply and you still cannot see your form data, please reach out to us so we can investigate further.

Why does the app say I have no internet connection, but my other apps connect to the internet fine?

Because The Conservation Hub is developed to go offline (unlike most other apps) it tests the connection, and if weak or intermittent, it displays the network error message. This can also happen if it is flicking between connections for example the home wifi or mobile data connection.

Where there is no or a weak or unstable connection the error displays and the app should be put into offline mode to continue to collect data.

If you're on a wifi connection try closing the app, turn off your mobile data and wifi, switch wifi back on and open the app - this should just give it one option to choose from, and if your wifi is good it will connect without the error.

Alternatively, you can turn wifi off if you are in a good mobile data area and use that connection instead.